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Customer Service


1. Shipping Costs
2. Free Shipping
3. Do I need to pay Customs duty or other delivery service fee
4. Calculate Shipping Costs

1. Shipping Costs

International Shipping Costs Are Based On A Combination Of The Following:
1) Weight and dimensions of package
2) The location where the merchandise is shipping from (city, state, country or region)
3) The location where the merchandise is shipping to (also called the destination country or region)

Therefore, costs may vary greatly depending on what, where and how the seller is shipping.
Generally speaking, you do not pay extra on your door. However, if what you are importing is on your country’s tax or duty list, you    may be charged by the Customs. Also your postal service might charge you if you are out of its door to door delivery zone.
Therefore we suggest you learn more Customs policies and postal service details before buying.

2. Free Shipping

If your order items's size over US$700 , your can get free shipping to your country. You do not pay any shipping fee, but there    may be some custom tax in your country. Under normal circumstances, we use DHL as a delivery method , if DHL not be used    we will use EMS or UPS as delivery method.

Please Note : the free shipping service support all can ship's country.

3. Do I need to pay Customs duty or other delivery service fee

We don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.
HOWEVER - In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in  certain categories, do not incur taxes.
The rules are different in every country. Unfortunately there is no way for we to know the rules, regulations, customs, traditions, prac- tices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.Besides, your postal service might  charge you if you are out of its door to door delivery zone.
Therefore, we cannot offer advice about taxes or extra fees in your country. As the buyer, you might need to find out that information  before you order.
If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you and there is no way to pre-pay it. If you are drop-shipping or sending a gift item to  someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
Please find out as much as you can about your import taxes in your own country before completing your order. If you find out infor- mation about the import tax situation in your country, and you believe there are ways to minimize the taxes you have to pay (or elimi- nate the taxes altogether), just tell us what you need by putting instructions (regarding labeling, packing, declarations, invoices, etc.) in the comments field during checkout. We are more than happy to follow your instructions.

4. Calculate Shipping Costs

To estimate shipping cost for any product item or combination of items:
1. On the item's product information page, click the Add to Cart button . You will be then taken to your Shopping Cart page.
2. View the total shipping costs for the items in your cart under Estimate Shipping Costs at the bottom of the page.
3. Choose the country you want your order delivered to from the Ship to: drop down menu for a more accurate calculation of your shipping costs.

  • eva xiao Australia
    It was easy to find the item I needed on the website, and delivery was handled very quickly. Nothing better than an easy online purchase!
    25 Jul
  • liao xiangsheng China
    Have cooperated with Teemtry more than 3 years. The price is reasonable, they have a rich product line with high quality. Teemtry is a reliable supplier !
    17 Jun
  • Kerry Matthews Australia
    Teemtry customize jewelry service is an excellent idea. Thank you for giving me this opportunity to make personalized jewelry for my customers. I hope there will be more customize styles in the future.
    01 Jan
  • Jocelyn Jameson United States
    We have received the goods,quality is good, they arrange shippment fast and their staffs are very patient. Hope to have a long-term cooperation!
    01 Jan
  • Teri Canada
    I'm so excited! I came across your site and I was thrilled to see your gorgeous designs. I was looking for some rings and your rings are exactly what I had in mind; in fact, they’re even better. And I just wanted to say thank you for my rings. They look beautiful! They look even better in person than in the photos. When I took them out and saw them I said, "Praise the Lord!" Hehe. That's how beautiful they are.
    01 Jan
  • Sophia Belize
    I always stock up on Teemtry's classic jewelry line for the holiday season. They're most popular among my female customers, especially at the end of the year when everyone is out trying to find the perfect gifts for their friends and family.
    01 Jan
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