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Customer Service

 * returns & exchange

Before returning items to us, please read and follow the instructions below. You can also call our Customer service,
where one of our customer sales representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically
sending any items back to us.
our company reserves the right to charge a handling fee on all returned products

1. Contact customer service and offer the relevant information of the order.(Order number )
2. Describe complete reasons for return.
If the quantity of what you want to return is not the same with that of what you have ordered, or a few are damaged,
please take photos of packaging and practicality of jewelry 3. our customer service will check and agree.
4. return your items.
5. we received items and refund your money or keep the banlace into your credit account for next order.

Please Note : All returns must be sent back within 3 days of receipt of the item. We only accept products in their original condition.

Rm.1125, 11/F, Building A, Xijiao Plaza, 2 Zhanqian Rd , Liwan District
Postal code : 510160
Phone Number : (0086) 20-81174098

Quality issuess :
If your items have quality issues (including shipping damages), you can return or exchange the products
within 3 days of receiving the products, for FREE.
Not quality issues:
If you are not satisfied with the item you have purchased, you can return the products within 3 days of receiving the product.
Please note, customers may be charged full shipping fee and custom fee on returned items.
Mis-shipped products or shortage products :
For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item for your next order. If you so choose, you can also return the product and get a refund.

  • eva xiao Australia
    It was easy to find the item I needed on the website, and delivery was handled very quickly. Nothing better than an easy online purchase!
    25 Jul
  • liao xiangsheng China
    Have cooperated with Teemtry more than 3 years. The price is reasonable, they have a rich product line with high quality. Teemtry is a reliable supplier !
    17 Jun
  • Kerry Matthews Australia
    Teemtry customize jewelry service is an excellent idea. Thank you for giving me this opportunity to make personalized jewelry for my customers. I hope there will be more customize styles in the future.
    01 Jan
  • Jocelyn Jameson United States
    We have received the goods,quality is good, they arrange shippment fast and their staffs are very patient. Hope to have a long-term cooperation!
    01 Jan
  • Teri Canada
    I'm so excited! I came across your site and I was thrilled to see your gorgeous designs. I was looking for some rings and your rings are exactly what I had in mind; in fact, they’re even better. And I just wanted to say thank you for my rings. They look beautiful! They look even better in person than in the photos. When I took them out and saw them I said, "Praise the Lord!" Hehe. That's how beautiful they are.
    01 Jan
  • Sophia Belize
    I always stock up on Teemtry's classic jewelry line for the holiday season. They're most popular among my female customers, especially at the end of the year when everyone is out trying to find the perfect gifts for their friends and family.
    01 Jan
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