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Customer Service

* Registration & Login Problems  

1. How to retrieve password?
2. Not received activation email ?
3. Login and account error

1. How to retrieve password?

To ensure you can successfully retrieve you password,
please reset your cookie to default as follows before you take the next step.
Tools — Internet Options — Privacy — default

After you complete and submit the registration form and activate your account,the registration is successfully completed.

1 ) Click 'Login’ on the top of pages to enter the loading page, click “Forgot your password?”.
2 ) Input your registered email address, and then click “Contine” button.
3 ) We will send an e-mail to your registered email address with a new password in about 1-2 minutes. Repeated trying is not recommended in this period as we send different passwords everytime. You can try again if you do not receive it in due course.

2. Not received activation email ?

When you complete the registration, it would be good to keep the page open and you request the email to be sent again or try to login via your email and password. You can also check your spam folder or resort to a more popular mail service such as Gmail, Hotmail, etc.

3. Login and account error

Failure on registration, login, password finding, and adding items to cart may have something to do with your cookie and browser. Please try to use another web browser or reset cookie to default as follows:
Tools — Internet Options — Privacy — Set to 'default'

  • eva xiao Australia
    It was easy to find the item I needed on the website, and delivery was handled very quickly. Nothing better than an easy online purchase!
    25 Jul
  • liao xiangsheng China
    This was a dimple and easy way to purchase stock for my online store. Thus is the first time I have used Teemtry jewelry so far it has been great.
    17 Jun
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