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Customer Service

* Registration & Login Problems  

1. How to retrieve password?
2. Not received activation email ?
3. Login and account error

1. How to retrieve password?

To ensure you can successfully retrieve you password,
please reset your cookie to default as follows before you take the next step.
Tools — Internet Options — Privacy — default

After you complete and submit the registration form and activate your account,the registration is successfully completed.

1 ) Click 'Login’ on the top of pages to enter the loading page, click “Forgot your password?”.
2 ) Input your registered email address, and then click “Contine” button.
3 ) We will send an e-mail to your registered email address with a new password in about 1-2 minutes. Repeated trying is not recommended in this period as we send different passwords everytime. You can try again if you do not receive it in due course.

2. Not received activation email ?

When you complete the registration, it would be good to keep the page open and you request the email to be sent again or try to login via your email and password. You can also check your spam folder or resort to a more popular mail service such as Gmail, Hotmail, etc.

3. Login and account error

Failure on registration, login, password finding, and adding items to cart may have something to do with your cookie and browser. Please try to use another web browser or reset cookie to default as follows:
Tools — Internet Options — Privacy — Set to 'default'

  • eva xiao Australia
    It was easy to find the item I needed on the website, and delivery was handled very quickly. Nothing better than an easy online purchase!
    25 Jul
  • liao xiangsheng China
    Have cooperated with Teemtry more than 3 years. The price is reasonable, they have a rich product line with high quality. Teemtry is a reliable supplier !
    17 Jun
  • Kerry Matthews Australia
    Teemtry customize jewelry service is an excellent idea. Thank you for giving me this opportunity to make personalized jewelry for my customers. I hope there will be more customize styles in the future.
    01 Jan
  • Jocelyn Jameson United States
    We have received the goods,quality is good, they arrange shippment fast and their staffs are very patient. Hope to have a long-term cooperation!
    01 Jan
  • Teri Canada
    I'm so excited! I came across your site and I was thrilled to see your gorgeous designs. I was looking for some rings and your rings are exactly what I had in mind; in fact, they’re even better. And I just wanted to say thank you for my rings. They look beautiful! They look even better in person than in the photos. When I took them out and saw them I said, "Praise the Lord!" Hehe. That's how beautiful they are.
    01 Jan
  • Sophia Belize
    I always stock up on Teemtry's classic jewelry line for the holiday season. They're most popular among my female customers, especially at the end of the year when everyone is out trying to find the perfect gifts for their friends and family.
    01 Jan
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