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Customer Service

* order STATUS

What Does My Order Status Mean?

Order Status : Awaiting Payment
Order Status : Awaiting Processing
Order Status : Processing
Order Status : Prepare Shipment
Order Status : Shipped
Order Status : Received
Order Status : Cancelled
Order Status : Problems

Order Status : Awaiting Payment    

Every time you checkout an order at, an order number is created for you.If you decide not to pay for an order you've checked out, you don't need to do anything - it will just automatically expire later.

Order Status : Awaiting Processing

This means we have received your payment.Your order will be handled according to our standard procedure.

Order Status : Processing

This means we are processing your order.We are gathering all the products you ordered together and check the quality,making sure they function well.
 the "Processing" Include below status. 
 1 .Begin Processing
 2 .Processing
 3 .Complete Processing,
 4 .Leave Warehouse 

Order Status : Prepare Shipment

We are packing all the products properly,also will follow your instructions to label the package or add in customized invoice.

Order Status : Shipped

This means we have sent out your order.You will receive an email from Lightinthebox including tracking number and links.You can also log in your account to check it.

Order Status : Received

This means your order was delivered sucessfully,we will stop tracing this order.If there is any after sale issues,please contact our customer service representative for further action.

Order Status : Cancelled

The order in this status will be irremediable and useless.The most possibility is that you asked us to cancell an unpaid order.

Order Status : Problems

This means your order have some problem, as payment or your shipping address etc..

  • eva xiao Australia
    It was easy to find the item I needed on the website, and delivery was handled very quickly. Nothing better than an easy online purchase!
    25 Jul
  • liao xiangsheng China
    Have cooperated with Teemtry more than 3 years. The price is reasonable, they have a rich product line with high quality. Teemtry is a reliable supplier !
    17 Jun
  • Kerry Matthews Australia
    Teemtry customize jewelry service is an excellent idea. Thank you for giving me this opportunity to make personalized jewelry for my customers. I hope there will be more customize styles in the future.
    01 Jan
  • Jocelyn Jameson United States
    We have received the goods,quality is good, they arrange shippment fast and their staffs are very patient. Hope to have a long-term cooperation!
    01 Jan
  • Teri Canada
    I'm so excited! I came across your site and I was thrilled to see your gorgeous designs. I was looking for some rings and your rings are exactly what I had in mind; in fact, they’re even better. And I just wanted to say thank you for my rings. They look beautiful! They look even better in person than in the photos. When I took them out and saw them I said, "Praise the Lord!" Hehe. That's how beautiful they are.
    01 Jan
  • Sophia Belize
    I always stock up on Teemtry's classic jewelry line for the holiday season. They're most popular among my female customers, especially at the end of the year when everyone is out trying to find the perfect gifts for their friends and family.
    01 Jan
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