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Customer Service

* how to place an order

1.Cancellation Before Payment
2. Withdrawing an order after payment

1. Cancellation Before Payment

1) If you have not paid for your order yet, there is no need to contact us to cancel it. you can cancel by yourself.
 2) We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we are not processing your order.
3) If your order is more than a week old , our system will be canceled your order and email to you , because the stocks of the items may have changed as well as the shipping rates. You may need to repeat the order with a new cart.

2. Withdrawing an order after payment

1) If you have already paid for an order and want to cancel it, please contact our customer service as soon as possible.

2) If you are uncertain about something in your order and you wish to change it, please contact us and put the order on hold while you decide. This will stop your order process so you still time to make changes.
3) If the package has already been delivered we cannot cancel or change the order.
4) If you want to cancel an order because you are ADDING further products, but not canceling the previous items, simply contact us and we will process it, usually for no extra fees.

  • eva xiao Australia
    It was easy to find the item I needed on the website, and delivery was handled very quickly. Nothing better than an easy online purchase!
    25 Jul
  • liao xiangsheng China
    This was a dimple and easy way to purchase stock for my online store. Thus is the first time I have used Teemtry jewelry so far it has been great.
    17 Jun
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