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Home >> Customer Service
Customer Service


1. Payment Confirmation
2.  Combined Payments
3. Refund

1. Payment Confirmation

If you send us the payment by PayPal or Visa/MasterCard, we will confirm your payment within 12 hours, before that, your order will be not to ship.
Please Notes : As for your payment, we have the right to refund it to you if we think there is big risk.

If you make a payment by Bank Transfer , MoneyGram or Western Union , we will confirm your payment within 1 hours, please make sure that we can process your payment only if we receive your payment information. please email us the information to

2. Combined Payments

If you want to pay for multiple orders at once, please contact our customer service and we will combined your multiple orders and then you can go to payment.

3. Refund

Refund will be in your PayPal account in about 1 business days. If you used credit card, it takes about 12 days from PayPal account to your card.
Refund will be in your credit card in about 1 work days, it takes about 3-7 days from our merchant to your card.
Refund goes to your Credit Balance automatically
If you not purchase from our company , you can request refund at any times, Regarding Western Union , MoneyGram or Bank Transfer , you need to pay some transfer fees. it takes about 1-3 work days to you.

  • eva xiao Australia
    It was easy to find the item I needed on the website, and delivery was handled very quickly. Nothing better than an easy online purchase!
    25 Jul
  • liao xiangsheng China
    Have cooperated with Teemtry more than 3 years. The price is reasonable, they have a rich product line with high quality. Teemtry is a reliable supplier !
    17 Jun
  • Kerry Matthews Australia
    Teemtry customize jewelry service is an excellent idea. Thank you for giving me this opportunity to make personalized jewelry for my customers. I hope there will be more customize styles in the future.
    01 Jan
  • Jocelyn Jameson United States
    We have received the goods,quality is good, they arrange shippment fast and their staffs are very patient. Hope to have a long-term cooperation!
    01 Jan
  • Teri Canada
    I'm so excited! I came across your site and I was thrilled to see your gorgeous designs. I was looking for some rings and your rings are exactly what I had in mind; in fact, they’re even better. And I just wanted to say thank you for my rings. They look beautiful! They look even better in person than in the photos. When I took them out and saw them I said, "Praise the Lord!" Hehe. That's how beautiful they are.
    01 Jan
  • Sophia Belize
    I always stock up on Teemtry's classic jewelry line for the holiday season. They're most popular among my female customers, especially at the end of the year when everyone is out trying to find the perfect gifts for their friends and family.
    01 Jan
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