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Customer Service

* Account Navigation

1. Orders
2. Wishlist
3. Reminder
4. Credit Balance

1. Orders status

Pending Payment - Every time you checkout an order at, an order number is created for you.If you decide not to pay for an order you've checked out, you don't need to do anything - it will just automatically expire later.
 Pending Processing - This means we have received your payment.Your order will be handled according to our standard procedure.
 Processing - This means we are processing your order. We are gathering all the products you ordered together and check the quality, making sure they function well.
 the "Processing" Include below status: 1 .Begin Processing; 2 .Processing; 3 .Complete Processing; 4 .Leave Warehouse
 Prepare Shipment - We are packing all the products properly, also will follow your instructions to label tha package or add in customized invoice in package.
 Shipped - This means we have sent out your order.You will receive an email from teemtry including tracking number and links.You can also log in your account to check it.
 Received - This means your order was delivered sucessfully,we will stop tracing this order.If there is any after sale issues,
 please contact our customer service representative for further action.
 Cancelled - The order in this status will be irremediable and useless.The most possibility is that you asked us to cancell an unpaid order.
 Problems - This means your order have some problem, as payment or your shipping address etc.

2. Wishlist

REMEMBER STUFF YOU WANT TO PURCHASE LATER! Wish Lists are a great way for user to let others know the things they would most like to own. They also make it easy to ensure that the gift gets sent to the right place and that the recipient doesn't receive more than he or she wants. You can add almost anything to your Wish List--even items that aren't listed on the our website!

3. Reminder

The items is out-of-stock ,we will remind you via email when back in stock.Or you can add it to your wishlist in order to checkout stock.

  • eva xiao Australia
    It was easy to find the item I needed on the website, and delivery was handled very quickly. Nothing better than an easy online purchase!
    25 Jul
  • liao xiangsheng China
    Have cooperated with Teemtry more than 3 years. The price is reasonable, they have a rich product line with high quality. Teemtry is a reliable supplier !
    17 Jun
  • Kerry Matthews Australia
    Teemtry customize jewelry service is an excellent idea. Thank you for giving me this opportunity to make personalized jewelry for my customers. I hope there will be more customize styles in the future.
    01 Jan
  • Jocelyn Jameson United States
    We have received the goods,quality is good, they arrange shippment fast and their staffs are very patient. Hope to have a long-term cooperation!
    01 Jan
  • Teri Canada
    I'm so excited! I came across your site and I was thrilled to see your gorgeous designs. I was looking for some rings and your rings are exactly what I had in mind; in fact, they’re even better. And I just wanted to say thank you for my rings. They look beautiful! They look even better in person than in the photos. When I took them out and saw them I said, "Praise the Lord!" Hehe. That's how beautiful they are.
    01 Jan
  • Sophia Belize
    I always stock up on Teemtry's classic jewelry line for the holiday season. They're most popular among my female customers, especially at the end of the year when everyone is out trying to find the perfect gifts for their friends and family.
    01 Jan
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